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[Solved]Fix Android File Transfer Not Working on Mac

--Sunday, August 27, 2017
"I have installed Android File Transfer app on my Mac but, although it recognized when the phone was connected and auto-starts, I got the error message 'Could not connect to device. Try connecting or restarting your device.' Has anyone got this to work on their LG G4?"

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  • You come here because you came across some issues when using Android File Transfer to transfer files between Android and Mac computer. For instance, the Android File Transfer cannot connect well with your phone and computer. Don't worry. Let's step in to the solution immediately.

    Part 1: Solution: Fix Android File Transfer Issues

    Step 1 Check USB Cable and USB Debugging
    1. Try a different USB cable.
    2. Connect your device to a different computer and test the mini USB port on your Android phone.
    3. Connect other Android device to the computer and test the USB port of the computer.
    4. On your Android device, turn on USB debugging.

    Step 2 Select MTP Mode
    To get your Android successfully detected by your computer and transfer media files such as images, music, videos and documents, you need to enable MTP mode on your device.

    Note: For LG devices, they can be connected under Camera (PTP) / Send images (PTP) mode only.

    Select MTP Mode

    Step 3 Uninstall Samsung’s Kies File Transfer Software (skip if not installed)
    Samsung’s Kies file transfer software would sometimes interfere with the work being performed by the native Android file transfer. In this way, please uninstall the Samsung’s Kies on your Mac.

    Note: To uninstall the Kies, you need to firstly download the installer and then just choose “uninstall” option to delete the Kies app.

    Part 2: Best Alternative to Android File Transfer

    If you've tried out the solution and still cannot fix the issue, TunesGo program is another choice for you. It's an effective and popular program which helps users to transfer multiple files between Android and Mac. Now follow the step-by-step guide below to transfer contents between Mac and Android.

    Step 1 Download TunesGo on Mac
    Please download and install the TunesGo application on your computer by clicking the download button below. After that, just launch it to start to use.

    Download Win Download Win Download Mac Download Mac

    Step 2 Enable USB Debugging on Android and Connect It to Mac
    You need to enable the USB debugging on your Android. Then you are able to connect your phone by using the USB cable. Please follow the guide on the program to get your phone detected.

    Homepage of TunesGo

    Step 3 Manage Android Files on Mac
    After your Android is well connected, you are able to view the files from your Android. In addition, with the import and export option, you are allowed to transfer data from your Android device to your Mac easily. Now, please enjoy this simple way to manage your phone with the TunesGo program.

    Export Samsung photos to Mac

    Now, you can try to manage and transfer files. If you meet any problem when follow the guides on this article, please email us or leave your comments. We will offer you further help.


    Ivy Bruce

    Ivy Bruce is the Founder and Editorial Director at Recovery-Android Studio. You can also find her on Google+ and Twitter.